Shipping & Returns

Shipping within the UK

(Including Highlands & Islands of Scotland, Northern Ireland & other UK Islands)

We take pride at every stage of the order process and we know that timing is everything. We aim to deliver all jewellery & craft items that are handmade by us in our workshop within the 'estimated delivery date' shown on the individual product page.

If you have a query about delivery for a product, please contact us.

Delivery Rates

Standard Delivery within the UK - £2.95

Special Delivery within the UK - £6.95

Delivery times given on each product page include Royal Mail standard UK shipping times.

We use Royal Mail tracked service which does not require a signature as it will be posted through your letterbox if the item is small enough. If the item is larger and you are not in to accept your order the courier may choose to leave it in a safe place or leave a calling card for you.

We ship to UK PO Box addresses.

If delivery has been attempted multiple times but remains undelivered due to customer address error you will be required to pay for redelivery after correcting the address.

Delivery to the EU

Update

We are still shipping to Ireland. However shipping to all other EU countries is currently unavailable. This is while we navigate the UK no longer being part of the European Union.

Delivery Price Guide

Standard delivery - £9.95

Delivery times vary from 2-10 working days from dispatch. Not including the time your order will spend in the workshop

We apologise that we cannot offer 3 day express delivery for EU orders

Customs Tariffs

We cannot be held responsible for items that are delayed via customs entering the country. For orders outside the UK, the buyer is solely responsible for paying any customs charges that may be requested by customs.

International Shipping (rest of world)

Delivery Price Guide

Standard Delivery - £12.95

Delivery times vary from 5-14 working days from dispatch. Not including the time your order will spend in the workshopWe apologise that we cannot offer 3 days express delivery for international orders

Customs Tariffs

We cannot be held responsible for items that are delayed via customs entering the country. For orders outside the UK, the buyer is solely responsible for paying any customs charges that may be requested by customs.

Returns

Damaged Orders

We try our utmost to package your items well so it arrives with you in pristine condition. Sadly though we do hear of occasions when foot-shape marks appear on packages in the delivery process - resulting in damaged or faulty items. Should this happen to you - don’t fear, we will sort it for you as quickly as humanly possible. All you need to do is email us at hello@poshtottydesigns.com along with an image of your faulty item and we will advise how best we can assist you.

If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.

We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post.

Posh Totty Designs Ltd Returns

Unit E, Level 7

New England House

New England Street

Brighton

BN1 4GH

Returning Personalised Items for a Refund

Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made or ordered with your choice of name, location, fabric, message, or other customised feature making the item unique to you. Please note that earrings are non-returnable for reasons of hygiene and safety.

Items Purchased in One of Our Shops

If you have recently purchased a non-personalised item from one of our stores and have changed your mind we will happily offer you an exchange or credit note. Unfortunately, we do not offer refunds for products purchased in-store.

Please remember due to the fact that each personalised piece is handmade to order we cannot offer a refund or exchange online or in-store unless faulty. The same applies to earrings for hygiene reasons.